What we do
We are the technical team behind messaging for businesses without an in-house software team: clinics, retailers, healthcare providers and professional services.
WhatsApp Business Platform integration
Number registration on Cloud API, signed webhooks, templates, the 24-hour window and delivery receipts. Each client keeps their own WhatsApp Business Account inside their own Meta portfolio.
AI conversational agents
They read text, photos, voice notes and documents, follow the client's sales playbook, detect when a conversation is over and hand the thread back to a human when needed.
Shared inbox
Every conversation is mirrored into an inbox where the client's team replies, tags and takes over. An agent replying automatically silences the bot.
Ad attribution
Click-to-WhatsApp ads are closed with server-side events through the Conversions API, so campaigns learn from real bookings and sales instead of conversations started.
Automation and apps
Processes that query official sources, consolidate information and feed dashboards; plus web apps and PWAs when a chat is not enough.
Security as a standard
Verified signatures on every webhook, secrets out of the code, per-client isolation, least privilege on tokens and an audit trail of what the system does.
How we work
We operate on our clients' own accounts, with their consent and the consent of the people who message them. These four rules are not negotiable per project.
- The client keeps their own accounts. We work inside the client's Meta portfolio and on their own WhatsApp Business Account. We come in as the technical provider with the minimum permissions, and access can be revoked whenever the client wants.
- Consent before the first message. We only talk to people who messaged the business first or clicked an ad to message it. We never buy lists and never send cold messages.
- The agent identifies itself and steps aside. People know they are talking to the business. If someone asks for a human, or a team member joins the thread, the agent stops replying.
- Minimal, deletable data. We store what the conversation needs. Anyone can ask for their data to be deleted, and a client can request deletion of everything when the contract ends.
If a client leaves, they take their WhatsApp Business Account, their history and their data with them, and our access is switched off the same day. We do not retain anyone by owning their channel.
Live work
Systems handling real conversations today. The engineering detail behind these and other projects is documented in the portfolio.
Quotes, shows the treatment and books
Answers in Spanish and English, knows which ad each person came from, sends the video for the treatment they asked about, requests the assessment photo and books. When a human joins the thread, the agent goes quiet. Every booking is reported to Meta, so ad delivery optimizes for patients instead of messages.
smileforeverdesigns.com →Sells and logs everything in the CRM
Replies, qualifies and books medical exams; mirrors every conversation into the CRM with its stage, and follows up the next day with whoever went silent mid-way, with full thread context and without paid templates.
Handles photos and audio after hours
Understands photos of a post, voice notes and documents; knows which photo the customer is replying to, checks the live catalog and builds the order. Most messages arrive at night and on holidays, exactly when nobody is around.
The company
A simplified stock company incorporated in Colombia and registered with the tax authority (DIAN) and the Cali Chamber of Commerce.
| Legal name | SMALAND COMPANIE S.A.S. |
|---|---|
| NIT | 901.918.761-6 |
| Registered address | Cra. 115 A # 16-200, Cali, Valle del Cauca, Colombia |
| Legal representative | Juan Sebastián Morales Jurado |
| Incorporated | 14 de febrero de 2025 |
| Contact | info@smalandcompanie.com · +57 316 278 9884 |
| Website | smalandcompanie.com |